My HealtheVet Sign In on VA.gov: Records, Refills, and Secure Messages
Two things break most My HealtheVet sessions, and neither is your fault. First, the credential you used for years no longer exists: VA retired the My HealtheVet user ID and password on March 4, 2025, and DS Logon for VA sign-in on September 30, 2025. There are now exactly two doors, Login.gov and ID.me. Second, VA is running two health portals at once. My HealtheVet on VA.gov is the unified experience most Veterans use. My VA Health is the Oracle Health portal still live at certain facilities. They are not the same system, they do not always show the same prescription numbers, and test results do not live in the same place in both.
Educational guide built from VA public documentation. For emergencies or crisis care, call 911 or the Veterans Crisis Line at 988 then 1 — never secure messaging. Last verified: August 26, 2026.
How to handle My HealtheVet
Know which credential died, and when
VA retired the My HealtheVet user ID and password on March 4, 2025. DS Logon for VA sign-in followed on September 30, 2025. Neither will ever work again. Your only options are a Login.gov or an ID.me account, and both require identity verification the first time. If you are locked out, the fix is creating one of those accounts, not recovering the old one.
Work out which portal your facility uses
My HealtheVet on VA.gov is the unified portal, live since June 4, 2025. My VA Health is the separate Oracle Health portal still operating at certain VA facilities, and VA says you may continue using it. If a friend describes a screen you do not have, you are probably on the other portal — not doing it wrong.
Order refills at least 10 days out
VA asks you to request refills at least 10 days before your supply runs out. Refills go out by U.S. Postal Service; medicines needing refrigeration and some medical supplies ship via FedEx or UPS. To appear in the refill list at all, a prescription must have been written by a VA provider and previously filled at a VA pharmacy.
Use secure messaging only where it works
Secure messaging covers non-urgent, non-emergency health questions and condition updates to your care team. It only works if your VA provider has agreed to communicate that way, and you must be enrolled in VA health care and registered at a VA facility.
Download records before you need them, not after
The VA.gov experience lets you review, download, and print medical records including lab and test results. Pull them ahead of community care appointments, disability claims, second opinions, and medication reconciliation. A record you already hold is worth more than one you have to request under deadline.
File travel pay within 30 days
Travel reimbursement is filed through the Beneficiary Travel Self-Service System (BTSSS), and filing it online is one of the things the VA.gov experience adds over My VA Health. VA is explicit: plan to file within 30 days. You can file later, but VA says claims past the 30-day limit are usually denied.
Order supplies online instead of calling
The VA.gov experience also lets you order certain medical supplies — hearing aid batteries and CPAP supplies among them. If you have been phoning prosthetics every few months, this replaces that call.
Keep your VA.gov profile current before anything else
VA recommends confirming your communication preferences, contact information, and addresses in your VA.gov profile. Stale recovery email and phone are the single most common reason a sign-in problem becomes a multi-week problem, because MFA recovery runs through them.
The problems people actually search for
My user ID and password stopped working.
Usually means: They were retired. My HealtheVet credentials died March 4, 2025 and DS Logon for VA sign-in on September 30, 2025.
Move: Create a Login.gov or ID.me account and verify your identity. There is no recovery path for the old credential because the account type no longer exists.
My refill is not showing.
Usually means: Most often: zero refills remaining or an expired prescription (needs a renewal, not a refill), a prescription never filled at a VA pharmacy, or it lives in the other portal under a different Rx number.
Move: Have the medication name, Rx number, facility, and request date ready, then call the VA pharmacy. Ask specifically whether it needs renewal and which portal holds it.
My HealtheVet looks gone or broken.
Usually means: You are on a legacy deep bookmark. The tools moved to VA.gov on June 4, 2025.
Move: Start from va.gov/health-care/manage-health/ and re-bookmark from there. Delete saved links that go straight into the old portal.
A friend has a portal feature I do not have.
Usually means: You are on different portals. My VA Health (Oracle Health) and My HealtheVet on VA.gov do not carry an identical feature set — travel claims and supply ordering are on VA.gov only.
Move: Confirm which portal your facility uses before troubleshooting a feature that was never on your screen.
My test results are not where they used to be.
Usually means: VA acknowledges that where certain test results appear differs between the two portals. It does not mean the result is missing.
Move: Check the other portal if your facility uses both, then ask the clinic which system holds that result type. Escalate to Release of Information only if neither has it.
My travel reimbursement was denied.
Usually means: Filed past 30 days from the appointment.
Move: File each appointment separately and immediately. Set a reminder the day of the appointment rather than batching a month of them.
Where people usually get stuck
Hours spent trying to recover a My HealtheVet or DS Logon password that was permanently retired.
Chasing a bug in a feature that only exists in the other VA portal.
Repeatedly requesting a refill on a prescription with no refills left or an expired date.
Batching travel claims and filing past 30 days.
Recovery phone or email is a dead number from a previous duty station.
A secure message sent for something urgent, then waiting.
Build the proof packet before you escalate
- Which portal you are in — My HealtheVet on VA.gov or My VA Health — and which facility.
- Sign-in method attempted (Login.gov or ID.me) and the exact error text.
- Medication name, Rx number, prescribing facility, request date, and current status.
- Message date, subject, care team, facility, and requested action.
- Record missing: date of care, facility, clinic, provider, record type, and whether it was VA or community care.
- Travel claim: appointment date, filing date, and the denial reason if given.
Things that make the problem worse
Who can actually fix it
My HealtheVet help desk
Portal access, tools, and account problems. 877-327-0022, TTY 711, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
VA pharmacy at your facility
Refill status, renewals, expired prescriptions, shipping, and medication holds.
Your care team or clinic
Medical questions, message routing, appointment prep, and anything time-sensitive.
Release of Information
Records that are not in either portal, community care documentation, and official copies.
Beneficiary travel office
BTSSS claim denials, mileage questions, and appointment-level disputes.
Copy/paste messages that get cleaner answers
Pharmacy call — refill vs renewal
I am calling about a prescription that is not appearing for refill online. Patient: [name / last four] Medication: [name and strength] Rx number: [number, if known] Prescribing facility: [facility] Last filled: [date] Can you tell me whether this prescription has refills remaining, whether it has expired and needs a renewal from the provider, and which portal it is held in? If it needs a renewal, please tell me what you need from me to start it.
Secure message follow-up
Subject: Follow-up on secure message sent [date] I sent a secure message on [date] to [care team / facility] about [topic]. Requested action: [refill / question / records / appointment] Patient: [name / last four] Callback number: [phone] Please confirm whether this reached the correct care team, or tell me which clinic or pharmacy I should contact instead.
Missing record or test result
Subject: Record not visible in My HealtheVet on VA.gov Date of care: [date] Facility: [facility] Clinic / provider: [clinic] Record type: [lab / imaging / note / medication / community care] Reason needed: [care coordination / VA claim / personal copy] My facility uses [My HealtheVet on VA.gov / My VA Health]. Can you confirm whether this record sits in the other portal, in community care records, in scanned documents, or requires a Release of Information request?
Fast answers
Why does my old My HealtheVet password not work?
VA retired the My HealtheVet user ID and password on March 4, 2025, and DS Logon for VA sign-in on September 30, 2025. Login.gov and ID.me are the only two remaining options. Your records were not affected.
What is the difference between My HealtheVet and My VA Health?
My HealtheVet on VA.gov is the unified portal VA moved to on June 4, 2025. My VA Health is the Oracle Health portal still running at certain facilities, and VA says you can continue using it. VA notes that prescription numbers and the location of some test results differ between them.
How early should I request a refill?
VA asks for at least 10 days before your supply runs out. Refills mail via USPS; refrigerated medicines and some supplies go by FedEx or UPS.
Why is my prescription missing from the refill list?
Usually it has no refills remaining or has expired — that needs a renewal from your provider, which the refill tool cannot do. It can also be a prescription never filled at a VA pharmacy, or one held in the other portal under a different Rx number.
How long do I have to file travel reimbursement?
VA says to plan on 30 days from the appointment. Claims filed after the 30-day limit are usually denied. File through BTSSS, one claim per appointment.
Can I use secure messaging for something urgent?
No. It is for non-urgent, non-emergency questions, and only where your provider has agreed to use it. For emergencies call 911; for crisis call 988 then press 1.